A flurry of foreign investment in South Africa’s business process outsourcing (BPO) industry, supported by generous government incentives, has underlined the country’s growing reputation as a provider of high-quality, medium-cost back-office and contact centre services.
Last week, British company Quindell announced that it had acquired South Africa-based telecoms outsourcing service provider Quintica and its international arm Quintica International.
Quindell said in a statement that the acquisition of Quintica, which has offices in South Africa, Ghana, Nigeria, Kenya, Uganda, Dubai and Abu Dhabi, gave it a platform for expansion into Africa and the Middle East, “where the demand for software and services continues to expand at a rapid rate”.
In July, another British outsourcing firm, Capita plc, entered the sub-Saharan African market through the acquisition of South African contact centre solutions business Full Circle for an undisclosed amount.
Capita was reported as saying the acquisition would see it investing R500-million in South Africa over the next three years.
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